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The Healthcare Commission 2007 Inpatient Survey showed that patients rated the hospital highly for their overall care while in hospital, the respect and dignity they received, pain control, cleanliness and their trust in staff care.
The survey revealed that 94% of patients who responded said they received either excellent or very good care while inpatients at The Royal Marsden. This is above the national average of 77%.
92% of patients said they were always treated with respect and dignity during their stay at The Royal Marsden and 95% said they were always given enough privacy when being examined or treated, the top score for the country. National averages for these indicators were 78% and 75%.
And 90% of Royal Marsden patients who filled in the survey said they had confidence at all times in the doctors treating them, while 82% of Royal Marsden patients said they always had confidence and trust in the nurses treating them, again above the national average of 74%.
Patients also praised how staff helped them control their pain with 88% believing staff did everything they could to help them in this area.
Hospital cleanliness also rated highly. 74% of patients thought their ward or room was very clean compared to the national average of 53%.
72% of patients said they were ‘definitely’ involved as much as they wanted to be in decisions about their care and treatment, and 93% said they were always given a choice in food during their hospital stay. These figures are above the country’s average statistics of 51% and 77% respectively.
The survey is carried out annually and in total 139,877 inpatients from 165 acute or specialist trusts across England were asked about their experiences during their stay in hospital. The survey was undertaken between October and December 2007.
Almost 76,000 patients replied, representing a response rate of 56% across the country.
Of the 809 Royal Marsden inpatients taking part in the survey, 547 returned the completed forms which is a response rate of 68%.
